Privacy Policy

1. Introduction
Complimentary Care Partners is committed to protecting the privacy of our clients, staff, and stakeholders. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

2. Scope
This policy applies to all personal and health information collected by Complimentary Care Partners, including information related to clients, employees, and contractors.

3. Types of Information Collected
We collect the following types of personal and health information:

• Client      details (e.g., name, address, contact information)
• Health      information (e.g., medical history, treatment plans)
• Billing      and payment information
• Employee      and contractor details (e.g., employment records, qualifications)

4. Collection of Information
We collect personal information directly from you unless it is unreasonable or impractical. Information may be collected when you:

• Book an      appointment or service
• Complete      intake forms or consent forms
• Communicate      with us via phone, email, or in person
• Access      our website or social media platforms

5. Use and Disclosure of Information
Personal and health information is used for:

• Providing      and managing health services
• Communicating      with clients and case managers
• Processing      payments and managing accounts
• Meeting      regulatory and legal obligations
• Improving      our services

We will not disclose your information to third parties without your consent, except where required by law or where necessary to provide services (e.g., sharing information with healthcare providers or case managers).

6. Data Quality and Security
We take reasonable steps to ensure that personal and health information is accurate, complete, and up to date. Information is stored securely with access limited to authorized personnel.

Our security measures include:

• Encryption      of digital records
• Regular      security audits
• Secure      storage for physical records

7. Access and Correction
You have the right to access your personal and health information and request corrections if the information is inaccurate. Requests should be made in writing to info@complimentarycare.au. We will respond within 30 days.

8. Anonymity and Pseudonymity
Where practical, you may interact with us anonymously or under a pseudonym. However, in some cases, we may need your identity to provide services.

9. Transborder Data Flows
We will not transfer your information outside Victoria unless equivalent privacy protections are assured in the receiving location.

10. Complaints and Enquiries
If you have a complaint or enquiry about how your information is handled, please contact us at: info@complimentarycare.au. We will investigate your concerns and respond within 30 days.

11. Policy Updates
This policy may be updated from time to time. The latest version will be available on our website.